OPTimum Claimant Portal

Modernize your front end and streamline claims taking with the OPTimum Claimant Portal.

The Modular Approach

The OPTimum Integrity Cloud (OIC) is a suite of tools that solves for all integrity functions from prevention and detection to adjudication, collection, and legal enforcement. This cloud-based suite has been architected leveraging micro services to support a modular approach. The modular design allows a state to implement each component separately adding additional components as needed. The results is a UI Integrity solution that evolves to serve the changing needs of state workforce agencies.
The OPTimum Claimant Portal is a claimant self-service application that simplifies the unemployment insurance claim process, educates and empowers claimants through intuitive design and sophisticated help tools, and improves efficiency across all aspects of the claim process. It provides the claimants with services such as account maintenance, claim status queries and payment services.

More on the OPTimum Claimant Portal

Intuitive self-service portal
Business process driven
Tool tips and chatbots
Multi-language support
Mobile ready responsive design

The OPTimum Claimant Portal is a claimant self-service application that simplifies the unemployment insurance claim process, educates and empowers claimants through intuitive design and sophisticated help tools, and improves efficiency across all aspects of the claim process.

The system is driven by a business process engine that uses meticulously crafted business process flows straight out of the minds of our SMEs.

We offer multi-language support through localized tokenization. This is easily configured and provides the most accurate translation solution in the industry.

The portal has a clean and simple user interface that provides clear guidance through each step of the unemployment insurance process.

Additionally, the portal also provides tool tip configurability to help users understand complex industry terms, and chatbot functionality to answer FAQs, claim questions, and other application support areas.

In the age of smart phones, we understand the need for a solution that can serve claimants on their mobile devices. We have that covered. The OPTimum Claimant Portal is completely mobile ready and can support the claimant regardless of the device being used.

Claimant Self Service

File claims
Claim information and document inquiry
Agency outreach
Intelligent Fact Finding (Resolve integration)

The OPTimum claimant portal supports the self-service filing of initial and continued regular UI, UCX, UCFE, PUA, and MEUC claims. The application is easily configurable to accommodate additional payment programs as they inevitably arise.

In addition to filing those claims, the claimant has access to all related benefit year details as well as all corresponding documents. This gives the claimant the ability to track the status of their claim and download any claim notices that they need.

If an eligibility issue arises during the claim application process, an agent can send tasks and alerts to the claimant to call the agency and/or schedule an interview to discuss the issue at hand.

Additionally, if the issue is generated within Resolve, a fact-finding task will be created for the claimant to complete. The claimant is then prompted to complete a guided fact-finding questionnaire through the portal. This allows the claimant to answer all fact-finding interview questions and upload the corresponding evidence, thus lessening the load for agency adjudicators.

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